Terms of service

Legal guarantees and customer rights

The PRODUCTS sold on the WEBSITE comply with the regulations in force in France.

The PRODUCTS delivered by the SELLER are automatically covered, in accordance with legal provisions and without additional payment, regardless of the right of withdrawal:

• by the legal guarantee of conformity, for a PRODUCT that has an apparent defect, is damaged or does not correspond to the ORDER,
• by the legal warranty against hidden defects resulting from a defect in material, design or manufacture affecting a delivered PRODUCT and rendering it unfit for normal use for which it is intended, or rendering it so unfit for normal use that it would not have been purchased, or would only have been purchased at a lower price, if the CUSTOMER had been aware of it.

To exercise their rights, the CUSTOMER must inform the SELLER in writing of the non-conformity of the PRODUCT(S) or the existence of hidden defects.

Legal guarantee of conformity – Articles L217-1 et seq. of the Consumer Code

This guarantee only applies to CUSTOMERS who meet the legal definition of a consumer, namely: “any natural person who acts for purposes which are not related to their trade, business, craft, or profession.”

When acting under the legal guarantee of conformity, the CUSTOMER has a period of two years from the DELIVERY of the PRODUCTS ordered to take action. The CUSTOMER is not required to provide proof of the existence of the lack of conformity on the day of DELIVERY of the PRODUCTS, but this remains mandatory if the CUSTOMER must contact the carrier within the legal period of 48 hours and obtain compensation.

The CUSTOMER may choose between repair or replacement of the PRODUCT, subject to the cost conditions set out in Article L.217-9 of the French Consumer Code. The SELLER may refuse the CUSTOMER's choice if this choice entails a cost that is clearly disproportionate to the other option, taking into account the value of the goods or the significance of the defect.

If the repair and replacement of the PRODUCT are impossible, or if the requested compliance cannot be achieved within one month (30 days) of the CUSTOMER's complaint, or if compliance cannot be achieved without major inconvenience to the CUSTOMER given the nature of the PRODUCT and its intended use,

the CUSTOMER may return the PRODUCT and obtain a refund or keep the PRODUCT and obtain a partial refund.

The application of the legal guarantee of conformity is free of charge for the CUSTOMER. The SELLER shall bear all costs of repair, replacement, and return of the PRODUCT.

Warranty against hidden defects - Articles 1641 et seq. of the Civil Code

When acting under the warranty against hidden defects in the PRODUCT within the meaning of Article 1641 of the Civil Code, the CUSTOMER has a period of two years from the discovery of the defect to take action. The CUSTOMER is required to provide proof of the existence of the defect on the date of sale.

The CUSTOMER may choose between returning the PRODUCT concerned and receiving a refund of the price, or keeping the PRODUCT concerned and receiving a partial refund of the price.

The implementation of the warranty against hidden defects is free of charge for the CUSTOMER.

Details concerning handmade and custom-made products

In accordance with Article L221-28 of the French Consumer Code, PRODUCTS manufactured to measure or customized at the request of the CUSTOMER are not covered by the right of withdrawal. Due to their handmade and custom-made nature, each PRODUCT may vary slightly from the photos. These variations do not constitute defects.

In the event of a proven defect, the SELLER reserves the right to offer a repair or replacement as a priority. A refund will only be considered as a last resort, in accordance with Article L217-10 of the Consumer Code, and only if the repair or replacement proves impossible or cannot be carried out within a reasonable time frame.

The CUSTOMER is informed that the SELLER is not obliged to automatically accept a request for a full refund. Refunds, if any, will only be granted under the conditions and within the limits provided for by the aforementioned legal provisions.Transport InsuranceAs of July 1st, all orders placed on the WEBSITE include shipping insurance, which protects the CUSTOMER against loss, theft, or damage during transport. This insurance, currently provided through Colissimo/La Poste, allows for partial or total reimbursement of the order value in case of incident. The SELLER also informs the CUSTOMER that an extended insurance policy (ISITRANS by Generali) will soon be in place to further improve compensation procedures.

Transport insurance

As of July 1, all orders placed on the WEBSITE include transport insurance that protects the CUSTOMER against loss, theft, or damage during transport. This insurance, currently provided by Colissimo/La Poste, may allow for partial or total reimbursement of the order value in the event of an incident, provided that the procedure is followed (see below). The SELLER also informs the CUSTOMER that additional insurance (ISITRANS by Generali) will soon be introduced to further improve the compensation procedures.

Responsibility for damage during transport

Under Article L216‑2 of the French Consumer Code, the risk of damage transfers to the buyer once the parcel is delivered and accepted in person.

It is the CUSTOMER's responsibility to check the condition of the package upon delivery. In accordance with Article L133-3 of the French Commercial Code, any damage or anomaly related to transport must be reported to the carrier within three days (excluding public holidays) by registered letter with acknowledgment of receipt and photos of the package (inside AND outside).

In the absence of such a formal declaration, no claim against the carrier will be accepted and the SELLER cannot be held liable for damage caused during transport if the procedure has not been followed.

If the CUSTOMER has chosen the carrier themselves, the risks associated with delivery are transferred to them as soon as the PRODUCT is handed over to the carrier (Article L216-5 of the French Consumer Code).

Burden of proof and good faith

The CUSTOMER must be able to provide reliable and dated proof of any non-conformity or damage. The SELLER cannot be held liable for damage proven to have occurred after delivery and may refuse a refund request if no valid and conclusive proof is provided.

Delivery times and transparency

The CUSTOMER is fully informed, at the time of purchase, of the specific processing times for each PRODUCT. These processing times are clearly indicated on the PRODUCT pages, the collection pages, the shopping cart, and the confirmation email.

By placing an ORDER, the CUSTOMER acknowledges and accepts these times, which form an integral part of the sales contract. Complaints relating solely to processing times already communicated at the time of the ORDER will not be considered valid grounds for cancellation or refund.

Harassment and abuse

The SELLER reserves the right to take legal action in the event of repeated threats, undue pressure, or harassment by the CUSTOMER. Communication must remain respectful and constructive.

Modifications

The SELLER reserves the right to modify these terms of service at any time. The applicable version is the one in effect on the WEBSITE at the time of the ORDER.