FAQ

Find answers to the most frequently asked questions!

How long will it take to receive my order?

Delivery time for figurines: due to the handmade nature of the product and the number of requests, figurines are automatically placed on a waiting list for production. The

waiting time varies depending on the number of requests on the date of the ORDER. This waiting time is currently around 6 months.

The customer is duly informed of this waiting time at the time of the ORDER

and will be notified when the PRODUCT is shipped.


In order to provide transparent information to the CUSTOMER, the SELLER

provides updated tables of the waiting list

and shipments on its WEBSITE.

Do you ship internationally?


Shipping area: France/ Europe/ South America/ United States/ Canada/ Australia

Can I pay in installments?

Of course! Payments in installments are made via PayPal or Klarna for European customers.

Are there any special offers on your website?

Yes! We sometimes create promotional codes for certain events! Stay up to date by following me on social media @le.dragon.dairain.

About the new US guidelines on “de minimis”

❓ Why has my order to the United States been suspended?

Since August 25, 2025, La Poste (Colissimo) has suspended all commercial shipments to the United States due to new U.S. customs regulations.

❓ Is my order already placed affected?

Yes. All orders destined for the United States, even those that have already been paid for, are temporarily on hold. Your figurines are secure and ready to be shipped as soon as possible.

❓ When will shipments resume?

We are awaiting instructions from La Poste. No date has been communicated at this time. We will inform you immediately when shipments resume.

❓ Will there be customs fees?

Yes. The United States now applies mandatory customs duties on all commercial packages, regardless of their value. These fees can represent approximately 20% of the order value, with sometimes an additional fixed amount ($80 to $200 depending on customs).

❓ Is there an alternative if I want to receive my order faster?

Yes. We can ship via an express carrier (UPS, DHL, FedEx, Chronopost). This allows for immediate delivery, but the shipping cost is higher and customs fees are still mandatory.

Questions about my order

How can I track my order after it has been shipped?

Everyone receives an email containing the shipping number. With this number, you can track your package via any international package tracking website.

Can i ask for a refound ?

Of course! You can request a refund without giving a reason up to 14 days after placing your order. After this period, you will need a valid reason and proof to obtain a refund (long waiting times or financial problems are no longer valid reasons).

What happens if my figurine arrives broken?

The figurines are quite fragile and unfortunately, delivery drivers are not always very careful... It may happen that the figurine arrives damaged or broken. In this case, I will first need a photo as proof, then you can request either a free replacement or a refund.

Questions about custom requests

What should I do if I want a custom order?

I work with two 3D artists, Samuel and Kamil. This allows me to offer you custom designs! To do so, you must first contact my partners, Kamil @hive_mind_3D and Samuel @samucu_art.

They will give you an idea of the price for the 3D model and the production time. Once the model is complete, come back to me and we can agree on a price based on the size and complexity of the model.

What should I do if I want a figurine that isn't in the store?

You can ask me for figurines other than those shown on the website, but please make sure they were created by Samuel or Kamil, as I do not have the rights to works by other creators.

Can I request something other than a dragon?

Unfortunately not. I prefer to stick to my theme.