FAQ
Find answers to the most frequently asked questions!
My sales system
Each creation from L'Antre du Dragon d'Airain is 3D printed and hand-painted one by one in my workshop.
To guarantee the highest level of quality and maintain reasonable production times, mini busts and custom orders are only available subject to my production capacity.
Once all production slots are reserved, the product will temporarily become unavailable. You can then join the restock notification list to be informed as soon as new pre-order slots become available.
⏳ Current production time: up to 2 months maximum.
Thank you for supporting handmade craftsmanship and independent artistic creation.
Delivery time for custom-made orders: due to the handcrafted nature of the product and the number of requests, figurines are automatically placed on a waiting list for production. The processing time is a maximum of 2 months. You will be notified by email when your order is ready.
The customer is duly informed of this waiting period at the time of ORDERING and will be notified when the PRODUCT has been shipped.
Shipping areas: France / Europe / United States / Canada / Australia / United Kingdom
Of course! For European customers, installment payments are made via PayPal or Klarna.
Yes! We sometimes offer promo codes for certain events! Stay up to date by following me on social media @le.dragon.dairain.
For my American clients
Starting October 15, 2025, all orders placed by American customers will be processed directly in the United States by the independent artist ArtWithRobots.
Each order will be made and shipped locally from the United States, ensuring faster delivery and no import duties upon receipt (production times may vary).
Orders from the United States will be processed in the United States; therefore, there will be no fees.
About my order
Everyone receives an email containing the tracking number. With this number, you can track your package on any international package tracking website.
Of course! You can request a refund without having to justify your request for up to 14 days after placing your order. After this period, you will need to provide a valid reason and supporting documentation to obtain a refund (long wait times or financial difficulties are no longer considered valid reasons).
The figurines are quite fragile and, unfortunately, delivery drivers aren't always very careful… It can happen that a figurine arrives damaged or broken. In this case, I will first need a photo as proof, then you can request either a free replacement or a refund.
About custom orders
If you don't have 3D models, I invite you to contact one of my 3D artist colleagues @hive_mind_3D or @samucu_art. They work according to their own rates and deadlines.
If you already have the 3D model, or if you would like a figurine of an existing model, I invite you to fill out the quote request form HERE.
Unfortunately, no. I prefer to stick to my theme.